Introduction

Dalofo is committed to providing high-quality adult products that prioritize customer privacy and security. Given the intimate nature of our products, we are particularly attentive to how we handle sensitive  information. This Privacy Policy outlines our commitment to safeguarding your personal data, with extra care taken to protect your privacy.

 

General

This Privacy Policy outlines Dalofo’s commitment to safeguarding the information of visitors to the Dalofo website (“Visitors”) and individuals who register to use Dalofo services (“Customers”). It explains how personal data is collected, stored, retained, the purposes for which it is processed, and the rights individuals have regarding their personal data. Dalofo processes personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and other applicable data privacy regulations. Please read the following carefully to understand our Privacy Policy and practices regarding the information collected through our website, your use of our services, and our marketing activities. If you do not agree with this Privacy Policy and our practices, your choice is not to use our website, not to register to use our services, or to unsubscribe from our marketing communications.

 

About Us

This Privacy Policy details Dalofo’s treatment of personal data collected when you access or use the Dalofo website or services, as well as through Dalofo’s marketing activities. Dalofo acts as the data controller of your personal data as described in this Privacy Policy when collecting personal information from: (i) Visitors to the Dalofo website; (ii) Customers when registering to use Dalofo services; and (iii) personal information received from you through our marketing activities. The provisions of this Privacy Policy apply to Dalofo and its affiliated companies. Depending on the affiliated company you interact with and the circumstances of such interaction, that company shall be considered the data controller in that specific case.

 

Personal Data

Personal data refers to any information that relates to a natural person who can be identified directly or indirectly. This includes identifiers such as a name, identification number, location data, online identifiers, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

 

Personal Data Dalofo Collect

When you interact with Dalofo, we collect personal data to manage your relationship with us, enhance your experience, and provide personalized interactions, including tailored advertising and offers. Account Creation: To create an account on Dalofo’s platform, we require your email address, first name, last name, and gender.
• Login: When signing into your account, Dalofo ask for your email address. If you choose to log in via third-party platforms (e.g., Apple or Google), we collect authentication details from those accounts.
• Purchases: Placing an order requires your shipping and billing addresses, phone number, postal code, city, and payment card details. Company name and address fields are optional.
• Support Requests: Contacting support via forms or third-party tools (e.g., Zendesk) may require your email, phone number, and country. Review the third party’s privacy terms before submitting.
• Newsletters: Subscribing to newsletters requires your email address. For specialized communications (e.g., [Volonté]), Dalofo may collect your name and email.
• Job Applications: Applying for roles involves providing your name, email, professional details, and photo. Applications are processed via third-party platforms (e.g., TalentLift), whose policies apply.

 

Lawful Basis for Processing Personal Data

The legal grounds for processing your personal data under this Privacy Policy include:

Consent

Dalofomay request your explicit consent to process certain data. You may withdraw consent at any time, though this does not affect the legality of prior processing.

Legitimate Interest

Dalofoprocess data to deliver services, communicate with you, and improve our offerings.Dalofoensure our interests do not override your fundamental rights and freedoms.

Contractual Obligations

If you engage with Dalofo under a contract,Dalofoprocess data to fulfill our obligations to you.

 

Personal Data Processing Operations

Website Usage

Data that is shared with us when accessing our website is used to manage and improve your experience with our services, offering personalized content, tailored promotions, and advertisements.

Contact Forms and Email Communications

Our website includes contact forms for customer support. To better assist you, we may ask for additional details such as your email, phone number, and country of residence when filling out the forms. The collected data will be used to respond to your inquiries, enhance our services, and inform you about our offerings. These details might be shared with third-party service providers, such as Zendesk, for processing.

Newsletters and Direct Marketing

If you subscribe to our newsletters, you provideDalofowith your email address, which we may use for sending promotional content about our products. If you opt for our Volonté newsletter,Dalofowill also request your name. These marketing emails are sent through services like MailChimp or Omnisend. You can unsubscribe at any time, after which your data will be anonymized and stored for five years for compliance purposes.

Managing Online Purchases

When purchasing products from our website,Dalofowill process the personal information provided during the transaction. This includes fulfilling the contract, processing payments, delivering goods, and preventing fraud. After the transaction is completed, your data will be restricted from further use and deleted once the retention period under applicable laws has expired.

Dalofomay share your personal data with our logistics providers as necessary to complete the delivery. For payment processing,Dalofocollaborate with payment service providers, and depending on the payment method, your data may be forwarded to these providers. In some instances, payment providers may gather necessary information independently, so please review their privacy policies before proceeding with payment.

 

Payment Information Security 

To protect your sensitive payment information, Dalofo uses encrypted payment gateways to process all transactions securely. We do not store payment details such as credit card numbers. Our payment processors, such as PayPal, have strict security measures in place to ensure your information is handled safely. Please refer to the payment processor’s privacy policy for more details on their data protection practices.

Job Applications

The data provided during a job application is processed based on our legitimate interest in selecting suitable candidates.Daloforequire this information to contact you and assess your qualifications for the position. Once the recruitment process is concluded,Dalofowill delete the application data. For this process, third-party services like TalentLyft may assist.

If you give consent,Dalofomay retain your details in our candidate database for up to 12 months. Should a future position become available that matches your qualifications, we may contact you to schedule an interview.

Security of Your Data

Dalofomay process personal data such as log files, IP addresses, traffic data, metadata, incident reports, and breach-related information based on our legitimate interest to safeguard our employees, customers, business partners, and assets.

To protect your data from unauthorized access and ensure its accuracy,Dalofoimplement reasonable technical and organizational measures. These include minimizing data processing, pseudonymization, and anonymization of data when possible.Dalofocontinuously enhance our security measures to uphold high standards in data privacy.

WhileDalofouse industry-leading practices to secure your data, we cannot fully guarantee its protection against potential breaches. If a security breach is detected, we will notify you as soon as possible.

Retention Period

Dalofowill retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed for these purposes and no legal obligations demand its retention, it will be deleted.

 

Third-PartyData Sharing& Data Protection

To provide comprehensive services and support, your personal data may be shared with our affiliated companies. Additionally, your data may be shared with service providers or advisors during corporate mergers, restructuring, or sales. If required by law or to protect rights,Dalofomay disclose information to public authorities or law enforcement.

Dalofomay shareyour personal data withthird-party service providers,suchasZendesk,Mailchimp,orpayment processors,forpurposessuchas customer support, marketing, andprocessing payments. Wetake reasonable steps to ensurethese providersmaintainthehigheststandards ofdataprotection. Wealso encourage youtoreviewtheprivacy policies ofthird-partyserviceprovidersbeforesharingany personalinformation.

International Data Transfers

In some instances,yourpersonaldatamaybetransferredandprocessedoutsideofthe European Economic Area (EEA).Dalofo ensuresthatappropriatemeasures,includingStandardContractualClauses(SCCs),are in placetosafeguardyour dataprotectionrightswhen transferring datato countriesoutside the EEA. Wealsoensure thatour third-partypartnerscomplywith dataprotectionlawsapplicabletointernationaldatatransfers.

Your Rights Related to Processed Data

As a user, you have the right to access the personal dataDalofohold about you and understand the purpose for its processing. If your data is incorrect or no longer necessary, you can request to correct or delete it. If the legal conditions are met, you also have the right to request data portability or restrict the processing of your data. Additionally, you have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data.

If the processing of your data is based on your consent, you may withdraw it at any time, without affecting the lawfulness of any prior processing.

You may object to the processing of your personal data based on legitimate interests, particularly if it pertains to a specific situation. You also have the right to object to the use of your data for direct marketing, including profiling associated with such marketing.

Furthermore, you are entitled to be treated fairly by us, without any discriminatory actions for exercising your rights under applicable data protection laws.

For any requests or concerns about access or deletion, you can contactDalofovia email. Please clearly state the basis of your data sharing and which channel you used to submit your personal information, soDalofocan process your request promptly.

Cookies

Dalofouse cookies and similar technologies to improve the website experience and provide personalized content. These tools may collect identifiers, device information, and other details about your interactions with the website. For more information on managing cookies and the specific cookies we use, please refer to our Cookie Policy.

No Automated Decision-Making and Profiling

Dalofodo not engage in automated decision-making or profiling techniques with respect to your personal data.

 

Age Restrictions

Clarification on Underage Users 

Dalofo products are intended exclusively for adults. By accessing our website, you confirm that you are at least 18 years of age (or the legal age of consent in your jurisdiction, whichever is higher). If you are underage, please refrain from using our services and products. We do not knowingly collect personal data from individuals under the age of 18.

Children’s Data

Dalofodo not intentionally collect data from individuals who are considered children under applicable laws.Dalofoencourage parents and guardians to be actively involved in their children’s online activities. If a child under 18 provides their information, it can only be done with the consent of a parent or guardian in accordance with relevant laws. If we discover that a child under the minimum age has shared data without proper consent, we will take steps to delete it promptly.

Third-Party Personal Data You Share WithDalofo

If you provide personal data of third parties to us, you are responsible for ensuring that you have a legal basis for sharing such information.Dalofomay request proof that the sharing of third-party data is lawful. We make every effort to handle third-party data with the same level of protection as your own personal data. However, you are solely responsible for obtaining consent from the third parties whose data you share withDalofoand must comply with applicable data protection laws when doing so.

Questions or Concerns

If you have any questions about this Privacy Policy or how your personal data is handled, please reach out toDalofovia email. You can also contact our Data Protection Officer for any concerns related to your personal data.